frequently asked questions
Looking for help? Take a look at our frequently asked questions or feel free to call us or email us today.
Questions about Enrollment
Yes. This gives us all the information required to set up your account in our system.
No. However, this is the easiest method to pay your invoice. The benefits of a Pre-Authorized Debit Agreement is that it allows us to withdraw the amount owing on your invoice automatically, saving you from potential late fees.
There are three other payment options:
- You may pay online using your financial institution’s website. Select “UtilityBillCo” as the Payee. Please have your account number available.
- You may pay in person at your financial institution. A copy of your invoice will need to be presented.
- You may pay by mailing a cheque to us:
Attention: Billing Department
UtilityBillCo
PO Box 95502 Newmarket Centre PO
Newmarket, ON
L3Y 8J8
Questions about Billing
We are unable to accept credit card payments at this time.
eBill allows you to view your account information online (such as invoices and payments). You will receive an email alert notifying you that your statement is ready to view through your eBill account.
Your first invoice will be sent to you via mail by UtilityBillCo. Included in that mail will be a instructions to register for eBill. Please follow the instructions provided.
No. eBill allows you to view your account information only.
Yes. There will be a $3.50 charge per invoice for this service if you do not sign up for eBill.
This is a monthly fee for costs associated with maintaining and administering your account, such as generating invoices, processing payments, and more.
If a security deposit was required, once all current and/or outstanding invoices have been paid, the amount of your Security Deposit will be mailed to you. You will need to provide us with a forwarding address to receive your deposit back.
The rates used for billing are set by the Municipality and/or Commodity Provider for the area in which your building resides. Those charges are regulated by the provincial government and can change as and when approved.
Check out these submetering tips!
Small changes in your everyday routine can net you big savings in a year!
Small changes in your everyday routine can net you big savings in a year!
What is Submetering?
Submetering is the practice of billing tenants for their individual utility consumption. In the past, property managers and building owners would take the total utility bill they receive, divide the cost up, and then evenly split it with all tenants in the building.
This practice was unfair for the vast majority of tenants, and was an antiquated method of billing. Submetering today focuses on measuring a tenant’s individual use, fairly charging based on actual use, instead of estimated numbers.
Here are some points about submetering:
Submetering Puts You in Control
UtilityBillCo allows you to see your bills, and allows you to make informed choices on utility consumption.
Submetering can Detect Issues in your Building near-instantly
A submetering system can detect leaks or bursts in your system, and alert your property or building manager almost instantly, saving the property money and reducing your level of risk in your home.
Submetering is Good for the Environment
Submetering allows tenants and property managers to reduce their utility waste, as well as conserve for future generations.